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How can I cancel a payment?

You can cancel 'Pending' payment requests in your dashboard. For other payment cancellations, please contact support.

Canceling a payment

Note: You are only able to cancel a payment request when it is in the 'Pending' state and the payment is not already processed. Once a request has been completed, you will no longer be able to cancel the transaction. 

1) Select 'Wallet' from the MazumaGo dashboard at the top of the screen. 

2) Click on the payment details of the request you want to cancel. 

3) Click on the prohibition icon in the top right corner of the payment details sidebar. 

4) To complete the cancel payment request process, click 'Yes, cancel'

 

Canceling other payments

If this did not answer your question and you want to cancel a payment that is not a 'Pending' payment request, please contact help@mazumago.com.   

 


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